I received the following question today regarding Thor’s ventless dryer. Since many developers and architects may have similar questions and concerns, I feel that it’s worthy of a blog post. Please feel free to contact me directly at mlee@thorappliance.com with any follow-up questions.
Question:
Turn-Around time to to get the new dryer delivered and installed
Once the Owner has committed to this system and designs a building without accommodations for a standard “Vented” dryer, the only option is to stay with this product/manufacture for the life of the project or until the market has competitors.
Any thoughts on this?
Answer:
Thank you for your question. I understand your concerns.
Regarding the turn-around time for replacement or service; Thor keeps an inventory of all laundry machines and parts in our Los Angeles warehouse. In addition to our wholesale business, we also sell to retail customers – this requires that we keep a warehouse inventory. Thor ships products Mon-Fri and we can package and ship most parts and laundry machines within a day of order.
In Thor’s 25 years in business, we’ve built a service network of more than 500 independent service providers. Thor’s service manages, Rick Gale, has been with Thor for nearly 15 years and is an expert on all our products. He is a valuable resource to both our service providers and our customers.
You’re correct that once ventless laundry is installed, it’s difficult to change back to vented. It’s important that the builder and architect are familiar with our ventless dryers before they spec them into a project. That’s why I recommend that potential customers host a quick demonstration session and test a sample machine before making a decision.
From an end-user standpoint, ventless dryers work about the same as a vented dryer. Nevertheless, it’s important that all involved are comfortable with machines and we work hard to support both the developer/architect and the resident.
In addition to a full owner’s manual, each Thor dryer comes with a laminated single-sheet operation guide that outlines how to use the condensing dryer. In addition, our toll free service number (which rings directly to Mr. Gale’s office), is listed on the instruction sheet and other literature. Thor’s service team is available to speak with both developers and end-users regarding operational questions or repair issues.
